Store Your Solar – Privacy Policy
Last Updated: 02/09/2025
1. Introduction
Store Your Solar (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) OAIC. This Privacy Policy explains how we collect, use, disclose, secure, store, and handle your personal information when you interact with our website (storeyoursolar.com.au) or use our services.
2. What Personal Information We Collect
We may collect and hold personal information such as:
- Identity details: name, email, phone number, suburb, homeowner status, and whether you have solar panels (collected via quote forms)
- Digital identifiers: IP address, browser type, device data, cookies, and other website usage information sunparksolar.com.auEmpower Solar Australia
- Communication records: any content of correspondence, inquiries, or support requests.
3. Purpose of Collection & Use
We collect personal information for purposes including (but not limited to):
- Connecting you with authorised local solar installers
- Processing rebate applications and helping you access government incentives
- Responding to your inquiries and providing tailored quotes or support
- Sending updates or promotional communications (with your consent)
- Improving our website, services, and user experience
4. Disclosure of Personal Information
We do not sell your personal data. We may share your information with:
- Authorised local installers (to deliver services and quotes)
- Service providers (e.g., IT, email, analytics partners) under confidentiality
- Regulatory or government bodies when legally required
- In case of a business transfer (e.g., merger or sale), with assurances that the recipient will continue to uphold privacy obligations
5. Cookies & Web Analytics
We use cookies and analytics tools to enhance website functionality and user experience:
- Cookies may store your preferences or track how you use the site
- You can disable cookies in your browser, though some features may be affected
- Analytics (e.g., Google Analytics) help us understand traffic and behavior—in anonymised form only
6. Secure Storage & Data Retention
We take reasonable steps to safeguard your personal information:
- Electronic data is stored securely; access is restricted to authorised staff or contractors
- Physical records (if any) are kept in secure locations
- Data will only be retained as long as necessary to fulfill the purpose or comply with legal requirements; then it will be securely deleted or anonymised
7. Access, Correction & Consent Withdrawal
You may:
- Request access to or correction of the personal information we hold about you
- Withdraw your consent for marketing communications at any time (e.g., via unsubscribe link or contacting us directly)
- We will respond to requests and take reasonable steps to correct or remove data in line with the Privacy Act.
8. Overseas Disclosure
Some service providers (e.g., analytics or hosting providers) may be located overseas:
- We’ll take reasonable steps to ensure that such third parties comply with practices similar to Australia’s privacy laws
- You will be informed if any significant overseas transfers occur.
9. Data Breach Notification
If there’s a suspected or confirmed data breach involving serious harm:
- We will assess quickly, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if required by law or best practice
10. Complaints & Disputes
If you believe your privacy has been mishandled:
- Please contact us at [insert email or contact method]
- We will investigate and respond promptly
- If unsatisfied, you may direct your concerns to the Office of the Australian Information Commissioner (OAIC).
11. Policy Updates
We may update this Privacy Policy from time to time:
- The most current version will always be on our website
- Continued use of our site or services after changes indicates acceptance of the updated policy